Refund policy


At JOORI, we take great pride in our craftsmanship and want you to cherish every piece you purchase. However, if for any reason you’re not completely satisfied with your order, we offer a smooth and hassle-free return, refund, and exchange process.

1. Eligibility for Returns & Exchanges
We gladly accept returns and exchanges under the following conditions:

✅ Timeframe: You can return or exchange your item within 7 days from the date of delivery.
✅ Condition: The jewelry must be unused, unworn, and in its original packaging with all tags, certificates, and invoices included.
✅ Proof of Purchase: A valid order number or purchase receipt is required for processing any returns or exchanges.

Non-Returnable & Non-Exchangeable Items
Certain items are not eligible for return or exchange due to hygiene, customization, and safety reasons:
❌ Earrings (for hygiene purposes)
❌ Personalized or custom-made jewelry (including engraved pieces)
❌ Jewelry bought on sale, during special promotions, or with discount codes
❌ Gift cards and store credits

2. Refund Policy
Once we receive and inspect the returned item, we will process your refund based on the following conditions:

🔹 Refund Timeline: If approved, refunds will be processed within 7-10 business days to your original payment method.
🔹 Deductions: Shipping fees, COD charges (if applicable), and handling charges are non-refundable.
🔹 Payment Method:

For online payments (Credit/Debit card, UPI, Net Banking, Wallets) – Refund will be credited to the original payment source.
For COD (Cash on Delivery) orders – Refund will be processed as store credit or via bank transfer (bank details will be required).
💡 Please note: If your return is rejected due to damage, missing items, or signs of wear, the item will be sent back to you, and a refund will not be issued.

3. Exchange Policy
If you wish to exchange an item for a different size or design, we are happy to assist you, subject to the following conditions:

Exchanges must be requested within 7 days of delivery.
The new item should be of equal or higher value (in case of a higher value item, the price difference must be paid).
Exchanges will be processed only once per order.
📢 Note: If the requested exchange item is unavailable, we will issue store credit for future purchases.

4. How to Initiate a Return or Exchange
Follow these steps for a smooth return or exchange process:

Step 1: Contact Us
📩 Email us at info@jooristore.com with your order number and reason for return/exchange. Attach clear photos of the item if returning due to damage or defect.
Step 2: Approval & Return Instructions
Once your request is approved, we will provide return shipping instructions.
Depending on your location, we may arrange a reverse pick-up or request you to ship the item back.
Step 3: Return Shipping
Customers are responsible for return shipping costs unless the item received is defective or incorrect.
For self-shipped returns: Use a reliable courier service with a tracking number and share the details with us.
For pick-up service (if applicable): We will coordinate a pick-up through our logistics partners.
💡 Note: JOORI is not liable for lost or damaged packages sent by the customer. We recommend using an insured and trackable shipping service.

5. Damaged or Incorrect Orders
We carefully inspect all items before shipping, but if you receive:
🛑 A defective, damaged, or broken piece
🛑 The wrong item or size

Please inform us within 48 hours of delivery with clear photos. After verification, we will provide a replacement at no extra cost or issue a refund.

6. Cancellations & Order Modifications
Order Cancellation: You can cancel your order within 24 hours of placing it. After this period, cancellations may not be possible as we begin processing orders immediately.
Modifications: If you need to modify an order (e.g., change size or address), please contact us within 12 hours of placing your order.

7. Important Notes
● Items must be returned in the same condition they were received, with original packaging, invoice, and any accompanying accessories.
● Refund processing times may vary depending on your bank. If you haven’t received your refund after 10 business days, contact your bank first before reaching out to us.
● JOORI reserves the right to reject returns or exchanges that do not meet our policy guidelines.

For any questions or assistance, feel free to reach out to us at info@jooristore.com. We’re here to ensure your experience with JOORI is effortless and enjoyable!